Frequently Asked Questions

Everything you need to know about your custom jewelry and orders.

How do I customize my Living Locket?

To create your unique story, first select a locket style, then choose from our wide variety of hand-painted charms, and finish it with a beautiful chain and personalized plate.

What materials are used in your jewelry?

Our jewelry is crafted using high-quality materials including surgical-grade stainless steel, sterling silver, and Swarovski crystals to ensure durability and a premium finish.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the United States. Expedited shipping options are available at checkout if you need your jewelry sooner.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely in love with your purchase, you can return it for a full refund or exchange within 30 days of delivery.

How should I care for my Origami Owl jewelry?

To keep your jewelry sparkling, avoid contact with water, perfumes, and lotions. Clean your locket and charms gently with a soft, lint-free cloth after wearing.

Can I track my shipment?

Yes, once your order has been processed and shipped, you will receive a confirmation email containing a tracking number to monitor your package's progress.